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Free Shipping on All Orders over $100!
Free Shipping on All Orders over $100!

FAQ

What is your Return/Refund Policy?

 

We do not accept returns or issue refunds. However, we will resend your original products.

Send adequate photo proof to serenanicoleskincarellc@gmail.com if there is an issue with your order within 1 week of delivery.

 

 

What can I expect after placing an order?

  1. Check your inbox for a confirmation email sent to the email placed in your check out window.
  2. Allow 5 business days before you receive an email with your tracking number.
  3. Utilize your tracking number to see when your package will arrive. UPS Ground shipping is approx. 1-3 business days.

     

     

    Can I pick up my order?

     

    Orders in the Manhattan, NY area are eligible for pickup if contacted PRIOR to placing an order online (there is a coupon code for pickup).

    For pick up orders a meet up must be arranged, Monday through Saturday between 11am-7pm.

     

     

    Why does it take approx. 5 business days for an order to be sent?

     

    All products are handcrafted in small batches. From the time the order is placed, it takes up to 5 business days to fulfill.