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FAQ

What is your Return/Refund Policy?

 

We do not accept returns or issue refunds. However, we will resend your original products.

Send adequate photo proof to serenanicoleskincarellc@gmail.com if there is an issue with your order within 1 week of delivery.

  

 

What can I expect after placing an order?

  1. Check your inbox for a confirmation email sent to the email placed in your check out window.
  2. Allow a maximum of 6 business days before you receive an email with your tracking number
    1. Orders Process for Fulfillment every Wednesday
    2. Orders Ship every Friday*
  3. Utilize your tracking number to see when your package will arrive (It may take 24-48 hours to update) UPS Ground shipping is approx. 1-3 business days.

*Shipping will occur prior to Friday if there is a nationwide holiday

       

       

       

      Can I pick up my order?

       

      Orders in the Manhattan, NY area are eligible for pickup if contacted PRIOR to placing an order online (there is a coupon code for pickup).

      For pick up orders a meet up must be arranged- Saturday's between 12pm-6pm.

       

       

      Why does it take approx. 5 business days for an order to be sent?

       

      All products are handcrafted in small batches. From the time the order is placed, it takes up to 5 business days to fulfill (Products are sent every Saturday).