FAQ
Select "Skincare Consultation" from our offerings & you will be contacted by our Founder within 24 hours.
Select the offering of interest from our "Wellness" offerings & you will be contacted by our Founder within 24 hours.
We do not accept returns or issue refunds. However, we will resend your original products.
Send adequate photo proof to hello@serenanicoleskincare.com if there is an issue with your order within 7 business days of delivery.
- Check your inbox for a confirmation email sent to the email placed in your check out window.
- Within 7 business days you will receive an email with your tracking number
- Utilize your tracking number to see when your package will arrive (It may take 24-48 hours to update) UPS Ground shipping is approx. 1-3 business days*.
*Shipping may occur delays due to nationwide holidays
Orders in the New York Metro area are eligible for pickup if contacted PRIOR to placing an order online (Use code: PICKUP).Pick up is available Weekdays between 11pm-7pm.
All products are handcrafted in small batches. From the time the order is placed, it takes up to 7 business days to fulfill.
Influencer's can find us on: thesocialcat.com
Brand's/businesses email: hello@serenanicoleskincare.com
Shop our brand on Faire: https://shopserenanicoleskincare.faire.com
Contact us
MON - FRI
11AM - 7PM