What is your Return/Refund Policy?
We do not accept returns or issue refunds. However, we will resend your original products.
Send adequate photo proof to serenanicoleskincarellc@gmail.com if there is an issue with your order within 1 week of delivery.
What can I expect after placing an order?
- Check your inbox for a confirmation email sent to the email placed in your check out window.
- Allow 5 business days before you receive an email with your tracking number.
- Utilize your tracking number to see when your package will arrive. USPS Priority shipping is between 1-3 business days.
Can I pick up my order?
Orders in the Manhattan, NY area are eligible for pickup if contacted PRIOR to placing an order online (there is a coupon code for pickup).
For pick up orders a meet up must be arranged, Monday through Saturday between 11am-7pm.
Why does it take approx. 5 business days for an order to be sent?
All products are handcrafted in small batches. From the time the order is placed, it takes up to 5 business days to fulfill.