FAQ

WHAT IS YOUR RETURN/REFUND POLICY?

We do not accept returns or issue refunds. However, we will resend your original products.
Send adequate photo proof to serenanicoleskincarellc@gmail.com if there is an issue with your order within 5 business days of delivery.

 

WHAT CAN I EXPECT AFTER PLACING AN ORDER?

1. Check your inbox for a confirmation email sent to the email placed in your check out window.
2. Within 5 business days you will receive an email with your tracking number
3. Utilize your tracking number to see when your package will arrive (It may take 24-48 hours to update) UPS Ground shipping is approx. 1-3 business days*.

*Shipping may occur delays due to nationwide holidays 
 

CAN I PICK UP MY ORDER?

Orders in the Manhattan, NY area are eligible for pickup if contacted PRIOR to placing an order online (Use code: PICKUP). Pick up is available Saturday's between 12pm-4pm.

 

WHY DOES IT TAKE 5 BUSINESS DAYS FOR MY ORDER TO BE SENT?

All products are handcrafted in small batches. From the time the order is placed, it takes up to 5 business days to fulfill.