What is your Return/Refund Policy?
We do not accept returns or issue refunds. However, we will resend your original products.
Send adequate photo proof to email@example.com if there is an issue with your order within 1 week of delivery.
What can I expect after placing an order?
- Check your inbox for a confirmation email sent to the email placed in your check out window.
- Allow a maximum of 6 business days before you receive an email with your tracking number
- Orders Process for Fulfillment every Wednesday
- Orders Ship every Friday*
- Utilize your tracking number to see when your package will arrive (It may take 24-48 hours to update) UPS Ground shipping is approx. 1-3 business days.
*Shipping will occur prior to Friday if there is a nationwide holiday
Can I pick up my order?
Orders in the Manhattan, NY area are eligible for pickup if contacted PRIOR to placing an order online (there is a coupon code for pickup).
For pick up orders a meet up must be arranged- Saturday's between 12pm-6pm.
Why does it take approx. 5 business days for an order to be sent?
All products are handcrafted in small batches. From the time the order is placed, it takes up to 5 business days to fulfill (Products are sent every Saturday).